Best Call Center Software for Small Business of 2025

RingCentral has two call center software systems that improve how businesses communicate with customers. Its AI-powered RingCX system comes with features like omnichannel call routing, an AI agent assistant that can help customers 24/7, an automated callback queue, and a call recording log system. Its software can also provide real-time analytics and historical reports that show metrics, such as call volume and callback queue sizes. This software also integrates with the platform’s RingCentral RingEX system to provide all-in-one support so that businesses can manage their operations. RingCX also integrates with CRM platforms, like Salesforce, HubSpot, Zendesk, and Microsoft Teams, and comes with a series of in-house AI-powered workforce management tools, such as AI quality assurance management, screen recording for video calls, and advanced speech analytics.

RingCX starts at $65 per agent, per month, which is a relatively fair starting price compared to other service providers. Its AI-powered tools come at an additional cost outside of standard plan features. RingCentral’s traditional Contact Center Enterprise system offers tools, such as advanced inbound and outbound voice calling, predictive dialing, voice and video recordings, and a virtual agent feature for all digital communications. This software also comes with some of the same AI-powered features and integrates with RingCentral’s RingEX platform. The Ring Central Contact Center doesn’t integrate with as many CRM tools compared to RingCX, and some of its AI features cost extra, with this software, too. Some of its more advanced capabilities, such as keyword tracking and post-call speech analytics, have an additional fee as well.

Freshdesk’s call center software comes with its standard customer service system and an omnichannel management and support system for businesses that require more advanced tools. Its standard customer service call center software offers four unique plans, which come with core features, including customer self-service ticket submission and a shared inbox for all internal communications. These plans also have an analytics dashboard that can track all call center support metrics in real-time, and a “threads and tasks” management system that creates customer conversation threads automatically that are related to their unique ticketing items. Freshdesk also allows businesses to automate tasks like customer follow-ups and support escalations, without needing to do these actions manually.

For an added layer of security, Freshdesk also allows businesses to assign role-based access controls to specific users and offers a secure single sign-on method for agents. The software also features a multilingual translation option, along with AI-powered tools such as an automated email bot that responds to customer requests and an AI Copilot Coach that improves a business’s communication support efforts by providing a summary of customer query issues. Though these features cost extra, they aren’t available with the platform’s most standard $15 per month plan. The platform’s omnichannel call center software also contains similar features, like ticketing support, an internal teambox, and its “threads and tasks” feature, along with others like customer ticket templates, and the ability to integrate an existing messaging channel with their API system. Some features, like API channel integration, are only available under higher-tier plans.

Zoho Voice’s call center systems come with core features like unlimited calling throughout the United States and Canada, with the exclusion of toll-free dialing numbers, instant chat services via WhatsApp and Telegram, and a newly introduced calling intelligence system that’s powered by the platform’s Zia AI model, which can survey and transcribe recorded calls and provide insights into things, such as a customer’s reason for calling, and can evaluate and score an agent’s customer service performance.

Zoho Voice’s software can also handle live call tracking, internal calls across agents, voicemail transcription, and create call notes to note details of each call. Its software can also provide telephony integrations with other Zoho apps, such as Zoho CRM. It comes with mobile and desktop apps, as well as a browser extension, for easy system management. Zoho Voice’s call monitoring and performance queue metrics features all come at an additional cost unless you purchase its highest-tier premium plan. Some features, like voicemail transcription and call recording storage, are deducted from your available voice credits. Zoho Voice offers a free 15-day trial for all its plans, with no credit card required.

Nextiva offers several call center software plans that have features such as audio transcription and call summarization, progressive and predictive dialing, merged inbound and outbound calling, and a unified contact management system. Its plans also come with “skills-based” and “smart call” routing, which allows businesses to program their systems to direct customers to a live agent who can best address their needs. Its software also comes with quality management voice recording, so that businesses can record and store calls for quality assurance, compliance, and training purposes. The software’s web and automatic call distributor system also helps businesses track and call back customers in the order of calls received for better organization.

Its call center software starts at $129 per agent, per month, for its agent-based plans, which is expensive compared to other software plans. Its usage-based pricing model for these same plans starts at $0.018 per agent, per minute. Its concurrent pricing tiers start at $179 per month, per concurrent agent, which is mainly reserved for teams with rotating customer service support teams. Nextiva’s call center software features, such as its in-house workforce management system, advanced analytics tooling, and multiscreen recording options, are only available as part of its higher-cost, premium plan.

Zendesk offers a variety of plans that suit all types of business needs. Its customer service plans include core features such as email and ticketing support and management, customer ticket routing, and an analytics dashboard that provides insight into call center ticket volume and overall agent customer satisfaction performance. Some of Zendesk’s plans also come with agent call routing so that customers can be directed to the right agents and departments. Its software also offers pre-written AI responses that agents can refer to when helping customers. Zendesk also allows businesses to assist customers via social media thanks to integrations with Facebook and X, formerly Twitter, so that they can provide timely responses to customer inquiries.

Zendesk’s platform also offers a series of AI-powered features like AI agent support, generative replies to answer customer queries, and the ability to customize its AI agent with personas like ‘friendly,’ ‘professional,’ and ‘playful,’ based on a brand’s tone. Its ticketing tool integrates with over 1,000 different platforms like Asana and Salesforce. Under Zendesk’s Suite Professional plan, businesses can set up their call center services to be HIPAA compliant, which is required for healthcare and healthcare-adjacent industries. Some of Zendesk’s call center features, including the more advanced ones, are only available with higher-priced plans. Zendesk also requires add-on payments for certain features, like inbound and outbound call minutes, inbound text messages, and a dedicated contact center that handles complex customer cases.

Dialpad’s newly introduced Dialpad Support system offering allows businesses to communicate with customers easily. Its software comes with features like call recording and transcription, an in-queue callback system, the ability to conduct video meetings, and an AI coach that provides agents with real-time response assistance to resolve customer needs and challenges. Dialpad’s Support system also integrates with CRM tools like Zendesk, Salesforce, and HubSpot, so that businesses can automate and streamline their customer support management workflows.

Its service plans also come with multilingual web and chat support so that agents and AI chatbots can communicate with customers in multiple languages. Dialpad also offers other AI-powered features, like an AI Live Coach and AI Live Coach Cards, which provide agents with instant on-screen pop-up notes to answer challenging or unique customer questions. The platform also offers its own AI Scorecard, which evaluates customer-agent calls and scores them based on preset team-programmed criteria that agents need to meet. These features are an additional cost and are considered an “optional add-on” for all three plans. On average, Dialpad’s plans start at higher prices both monthly and annually, with the lowest plan starting at $80 per agent, per month.

Five9 offers five different plans, ranging from voice and digital-only systems to those that are integrated with workforce and quality enterprise management and analytics tools. Five9 allows businesses to communicate with customers over the phone and via instant chat. It equips businesses with the resources they need to handle incoming and outgoing calls simultaneously, have access to an internal desktop for enhanced agent support, and the ability to use geo redundancy features to keep their software online in case of an outage. The geo redundancy feature is ideal for businesses that operate multiple call centers and need to transfer their operations to another location if one goes offline.

Some of Five9’s plans also include AI-powered tools, including an AI virtual assistant that can handle customer inquiries and an AI agent assistant that can transcribe and provide call summaries. The platform also integrates with other CRM systems like Salesforce, Microsoft Dynamics 365, Oracle, and Zendesk. It also comes with its built-in Secure Payment Capture system, which allows businesses to remain compliant when handling and sending customers’ personal and payment card information to payment processors. This feature, along with its AI-powered ones, is not automatically included in lower-tiered plans and comes at an additional cost. Its digital-only and voice-only standard plans also have a higher monthly fee that starts at $119 per month, and requires a 36-month contract. Its higher-tiered digital, voice, workforce management, and analytics bundle plans also require a custom sales quote for exact pricing, which can be higher or lower depending on the features you need and the size of your team, among other factors.